Our Billing Policies

Billing and insurance can be confusing.

Common billing terms

If your date of service is prior to April 20 2012, please click here to view instructions on reading your invoice.

If your date of service is after April 20 2012, please click here to view instructions on reading your invoice.

Tips for managing your bill

Make sure your bill is actually a bill. Check carefully. What appears to be a bill may actually say: $0 balance due, your commercial carrier has been billed, this is a statement, or this is not a bill. If so, no payment is required at this point.

Carefully read every bill or statement from your doctor, insurance company or hospital. Do not assume that your insurance plan will take care of it for you. Call the telephone number on the document with any questions.

Always get the name and phone number of any insurance/hospital/physician office billing person you talk to. Note the date and time of the conversation. If you don’t get the information you need, ask to speak with their supervisor. If you still are not satisfied, go up another level. Your next step would be to ask for a face-to-face meeting or an appeal of the payment matter. As a last resort, write a letter. Insurance companies and HMOs must respond to formal written appeals.

Sometimes employers fail to notify their health insurance plan about new employees eligible for coverage. Check with your benefits manager to make sure you are covered. This is particularly important if you have recently been hired or changed plans.

Keep all invoices, receipts, billing statements, bills, copies of checks and records of interactions with billing personnel. File them in chronological order in case you need to refer back.

Always call immediately if you notice a billing problem or if you do not understand the bill. The sooner you bring it to someone's attention, the fresher your experience will be with your doctors and hospital, and the easier it will be to track and resolve.

Full payment of your bill is expected within 30 days. If you are unable to pay, please call the hospital at (203) 863-3025 between the hours of 9am to 4pm Monday through Friday, or stop into the hospital cashier's office to discuss your situation with a financial counselor. Our staff will be happy to assist you. Patients may be eligible for state, federal or local funds that cover hospital bills. Greenwich Hospital also has free care funds available.

Contact the Connecticut Managed Care Ombudsman if you are still dissatisfied after repeated attempts to resolve your problems. That number is 1-866-HMO-4446.