Frequently Asked Questions

  1. What if I have a question about my bill?
  2. How do I read my Greenwich Hospital invoice?
  3. Will Greenwich Hospital bill my insurance?
  4. When will my secondary insurance be billed?
  5. What is the difference between an HMO and a PPO?
  6. I am a member of an HMO/PPO. Why do I receive statements?
  7. Why was my visit to the Emergency Department so expensive?
  8. What should I do if I continue to receive a bill from the hospital but my insurance company assures me it has paid the claim?
  9. Why did I receive bills from a radiologist, anesthesiologist, cardiologist or a private physician, and the hospital, too?
  10. My insurance authorized the services. Why are you billing me?
  11. How can I make a payment?
  12. What forms of payment does Greenwich Hospital accept?
  13. Can I pay my bill over the telephone?
  14. Can I make payment arrangements?
  15. Whom do I contact for financial assistance if I cannot pay my bill?
  16. Can I receive an itemization of my charges?
  17. I think I overpaid my account. How do I get a refund?
  18. Why did my insurance deny the claim?
  19. Must I register each time I come to the hospital?
  20. What is a co-payment?
  21. Will Greenwich Hospital retain my online account indefinitely?

1. What if I have a question about my bill?

If you have questions about your bill, or feel that it is incorrect, call 203-863-3025 from 9am-4:00pm Monday through Friday. When you call, be sure have the patient's name and account number listed on the bill or the patient's Social Security number. You can also e-mail your questions to us at billing.help@greenwichhospital.org.

2. How do I read my Greenwich Hospital invoice?

If your date of service is prior to April 20 2012, please click here to view instructions on reading your invoice.

If your date of service is after April 20 2012, please click here to view instructions on reading your invoice.

3. Will Greenwich Hospital bill my insurance?

The hospital will bill your insurance company, including Medicare, for inpatient, outpatient and Emergency Department services, as long as it has the insurance information on file. It is important that you provide accurate and complete demographic and insurance information at the time of registration. After the hospital submits bills to your insurance company, it will do everything possible to advance your claim. However, it may become necessary for you to contact your insurance company or supply additional information to them to speed up the payment.

4. When will my secondary insurance be billed?

After your primary insurance processes their portion of the bill.

5. What is the difference between an HMO and a PPO?

A Health Maintenance Organization, (HMO), is an insurance company that manages your health benefits through a negotiated physician and hospital provider network and comprehensive care management programs. A Preferred Provider Organization, (PPO), is not an insurance company per se, but works with your existing insurance plan to offer higher sets of health care benefits when you use a selected network of physicians and hospitals. PPOs work with multiple insurance plans, self-funded employers, health and welfare trust funds, and business coalitions.

6. I am a member of an HMO/PPO. Why do I receive statements?

You will receive a statement from Greenwich Hospital as a courtesy advising you that a claim has been sent to your HMO/PPO. This keeps you up-to-date about the status of your bill.

7. Why was my visit to the Emergency Department so expensive?

The ED is staffed 24 hours per day, and fees are based on the costs associated with being prepared for emergency trauma at any time of day or night. Non-emergency visits are far less costly when patients visit a physician’s office or clinic.

8. What should I do if I continue to receive a bill from the hospital but my insurance company assures me it has paid the claim?

Check your statement dates to ensure sufficient time has passed between when the insurance payment was made and the hospital bill was issued. Then call us at (203) 863-3025 to verify that payment was received.

9. Why did I receive bills from a radiologist, anesthesiologist, cardiologist or a private physician, and the hospital, too?

These bills are for professional services related to diagnosing and interpreting test results. Pathologists, radiologists, cardiologists, and other specialists perform these services and submit separate bills. If you have questions about these bills, please call the number printed on the statement you received from them.

10. My insurance authorized the services. Why are you billing me?

We remind our patients that they are ultimately responsible for their bill. The insurance authorization "is not a guarantee of payment." For questions relating to your insurance coverage, please contact your insurance company.

11. How can I make a payment?

You have three options.

Mail payment to - Greenwich Hospital
P.O. Box 4939
Greenwich, CT 06830

Pay in person Greenwich Hospital Cashier's Office
5 Perryridge Road
Greenwich, CT 06830-0418 See (For location, floor plan)

Pay Online - Follow the instructions on this site to pay your bill online.

12. What forms of payment does Greenwich Hospital accept?

Cash, Check, Credit Card (Mastercard, Visa, American Express, Discover).

13. Can I pay my bill over the telephone?

Yes, we accept credit card payments over the phone. Please call us at 203-863-3025.

14. Can I make payment arrangements?

Yes, please contact our Patient Financial Counselor during the hours of 9am-5pm, Monday through Friday, at 203-863-3012 to discuss reasonable payment arrangements.

15. Whom do I contact for financial assistance if I cannot pay my bill?

Call 203-863-3012. Also, please see the Free Care information available on this site. We can assist you in several ways: Financial counselors will help you apply for Medicaid or give you advice on how to proceed. If you do not qualify for any type of government programs, we can review your financial status to see if you qualify for any of our other assistance programs.

16. Can I receive an itemization of my charges?

Yes. Call us at 203-863-4567 or send an email request to billing.help@greenwichhospital.org.

17. I think I overpaid my account. How do I get a refund?

Call us at (203) 863-3025 during the hours of 9am-4pm. We will review your account(s). If you are due a refund, we will process it promptly.

18. Why did my insurance deny the claim?

One or more of the following may apply: 1)the service you received was not covered under your plan; 2)you may not have provided the correct insurance information at the time of service; 3)the service you received was from a physician outside your plan's network; 4)you were not covered by your plan at the time of service; 5)your primary care physician did not process a referral for the service or an authorization was not obtained prior to the service being rendered. You may call the Customer Service Department of your insurance company for a more definitive answer on the reason for denial.

19. Must I register each time I come to the hospital?

Yes. Information gathered from patient registration is stored in our computer system. We retrieve this information each time a patient returns for services. In addition, we ask the patient to verify that the information is current and accurate. Medicare requires that we ask specific questions to determine whether Medicare or another payor is primary. We always appreciate your help in verifying this information. Information may be obtained prior to the service, eliminating a stop at the registration office.

20. What is a co-payment?

This is a set fee the HMO/PPO member pays for medical care at the time of service. Co-pays are applied to emergency room visits, hospital admissions, office visits, etc. They are determined by your insurance plan and the cost is usually minimal. Patients should be aware of the co-payment required prior to receiving healthcare services.

21. Will Greenwich Hospital retain my online account indefinitely?

Yes. You will be able to view your past statements as well as your online payment history.